We accept eligible returns within 30 days. Items must meet our return conditions. Custom-made and personalized products may have different return conditions because they are produced specifically for the customer.

Yes. Once your order has shipped, you will receive tracking information by email.

You can use the tracking number to follow the delivery status of your package.

Yes. Cloud Cotton Dolls ships to many countries and regions worldwide.

Available shipping methods, delivery times, and shipping costs may vary depending on the destination and package weight.

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Cotton doll is a soft plush doll with a human-like appearance, usually made from fabric and filled with cotton. Many cotton dolls feature embroidered or printed facial details, and their hands are often decorated with cute embroidered paw pads.

Just like us, cotton dolls can also be dressed in different outfits and accessories, giving doll collectors and “doll moms” even more ways to enjoy, style, and personalize them. Common sizes include 10cm, 15cm, 20cm, 25cm, and 35cm.

Cloud Cotton Dolls offers anime-inspired cotton dolls, plush dolls, character dolls, doll clothes, accessories, and selected custom-made designs. We regularly add new single-character and CP-themed dolls to our collection.

You can send your artwork and requirements to:

market@cloudcottondolls.com

Please include your preferred doll size, quantity, embroidery details, clothing requirements, and any special design notes.

Our team will review your design and contact you about the next steps.

For most cotton dolls, we recommend gentle spot cleaning with cold or lukewarm water and a mild detergent.

Avoid strong rubbing, bleach, high-temperature washing, and machine drying, as these may damage embroidery, printed details, hair, or the doll's shape.

For valuable or highly detailed dolls, hand cleaning is recommended.